When the item is received it will be checked by Love & May. If everything is ok, we will send you an e-mail informing that the process has been concluded and that the new item is ready to be sent. We will also send the IBAN in case there is any adjustment in price. After payment and
proof of payment are received, the new order will be sent to the indicated address within a maximum of 5 working days.
On the first exchange of an item, the delivery fee of the new item is ensured by Love & May.
When returning an item, all delivery fees will be borne by the customer.
Once the item is received, Love & May will carry out the quality control process. If the item passes successfully, an email will be sent to confirm the return. The refund is made within a maximum period of 15 days after the date of receipt of the item.
If the returned items are not in the condition in which they were sent, Love & May reserves the right not to accept the return and to refuse a refund.
In the event a defective item is returned, Love & May will refund the value of the item and the value of return fees. In this case, an invoice must be sent with the TIN 516600281 with the value of the fees.